Privacy Policy – Surkhaab Ethereals

Suggested text: Our website address is: https://mylivetestingsite.online/surkhaab.

Effective Date:

At Surkhaab Ethereals, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or shop on our website

What Information We Collect

When you interact with us, we may collect:
• Personal details: name, email address, phone number, billing and shipping address
• Order information: items purchased, order history, delivery details
• Payment details: processed securely via Shopify and trusted payment providers (we do not store card details)
• Website data: IP address, browser type, and pages visited through cookies and analytics

Example: If you purchase an abaya, we use your address only to deliver your order and contact you about it.

How We Use Your Information

We use your data to:
• Process and deliver your orders
• Communicate order confirmations, updates, or support responses
• Improve our products, website, and customer experience
• Send marketing emails only if you opt in
• Meet legal and accounting obligations

Legal Basis (UK GDPR)

Under UK GDPR, we process your data based on:
• Contract – to fulfil your order
• Consent – for marketing communications
• Legal obligation – for tax and record-keeping
• Legitimate interest – to improve our services and website performance

Sharing Your Information

We never sell your data.

Your information may be shared only with trusted third parties such as:
• Shopify (our e-commerce platform)
• Payment processors (e.g. card or wallet providers)
• Delivery companies (to ship your order)
• Analytics tools (to improve website performance)

All third parties are required to handle your data securely.

Cookies

We use cookies to ensure our website works properly and to understand how visitors use it. You can manage or disable cookies through your browser settings.

Data Security & Retention

We take reasonable steps to protect your personal data. Information is kept only as long as necessary for business, legal, or customer service purposes.

Your Rights

You have the right to:
• Access your personal data
• Request corrections
• Request deletion (where legally allowed)
• Withdraw consent for marketing at any time

To exercise your rights, contact us using the details below.

Third-Party Links

Our website may link to platforms such as Instagram or payment providers. We are not responsible for their privacy practices.

Changes to This Policy

We may update this policy occasionally. Any changes will be posted on this page.

Contact Us

For privacy questions or data requests, contact:

Surkhaab Ethereals

 Email: etherealssurkhaab@gmail.com