All orders are dispatched from the UK. For example, a UK customer ordering an abaya can expect quicker delivery compared to overseas orders.
Do you ship internationally?
Yes, we ship worldwide. International customers should note that delivery times vary by country, similar to how UK-to-Europe shipping is faster than UK-to-USA.
How long does delivery take?
• UK orders: usually 3–7 working days • International orders: typically 5–10 working days During busy periods like Ramadan or sales, delivery may take slightly longer.
Will I have to pay customs or import charges?
For orders outside the UK, customs duties or taxes may apply depending on local regulations. For example, EU customers may be charged import VAT by their local customs authority.
How can I track my order?
Once your order is dispatched, you will receive a tracking number by email. Tracking may take up to 24 hours to update.
Can I change or cancel my order?
Orders can only be changed or cancelled before dispatch. Once shipped, changes are not possible, similar to most online fashion retailers.
What is your returns policy?
• Returns are accepted within 14 days of delivery. • Items must be unworn, unused, and with original tags attached. • Returns are sent at the customer’s own cost.
Do you offer exchanges?
Yes, exchanges are subject to stock availability. For example, if you need a different size of the same abaya, this can be requested, but return postage costs apply.
Are sale items refundable?
Items marked Final Sale or heavily discounted are not eligible for return or exchange.
What if my item is faulty or incorrect?
If you receive a faulty or incorrect item, please contact us immediately so we can resolve the issue promptly.
How can I contact Surkhaab Ethereals?
You can reach us via email or through our website contact form. We aim to respond within 24–48 working hours.
